Privacy Policy

At Sunlite Mortgage (SLMT), protecting your privacy is part of our commitment to doing business with integrity. We collect and use your information only to provide trusted mortgage advice and services, following strict privacy and compliance standards set by FSRA, FINTRAC, and the MBRCC across Canada.

Privacy Policy | Sunlite Mortgage (SLMT)

Last updated: October 2025

At Sunlite Mortgage (SLMT), your trust matters to us. We are committed to protecting your personal and business information, maintaining transparency in how we handle data, and upholding the highest ethical and regulatory standards in the mortgage industry.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), the Financial Services Regulatory Authority of Ontario (FSRA) under the Mortgage Brokerages, Lenders and Administrators Act (MBLAA), and Canada’s Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), administered by FINTRAC.

We also comply with provincial regulators including the British Columbia Financial Services Authority (BCFSA), Service Nova Scotia, and the Financial and Consumer Services Commission of New Brunswick (FCNB). In addition, we align our conduct with the Mortgage Broker Regulators’ Council of Canada (MBRCC) principles to ensure consistency and consumer protection across Canada.

Introduction and Purpose

This Privacy Policy describes how SLMT collects, uses, discloses, and protects personal and business information in the course of providing mortgage brokerage and related financial services.

Our goal is to maintain the highest level of integrity and confidentiality while meeting all federal and provincial privacy laws. This includes protecting the rights of both individual and business clients in every jurisdiction where SLMT operates.

Definitions

Personal Information refers to data about an identifiable individual, such as a name, address, phone number, date of birth, social insurance number, income, employment details, credit history, or financial information.

Business Information refers to information related to business entities such as corporate structures, directors, beneficial owners, and financial data. While business contact information is not typically considered personal information under PIPEDA, SLMT treats all client data with the same level of confidentiality when it identifies or relates to an individual.

Core Principles of Mortgage Brokering

SLMT follows the Mortgage Broker Regulators’ Council of Canada (MBRCC) national framework for ethical and compliant mortgage brokering. These principles, which align with the ten privacy principles of PIPEDA, guide how we manage information and serve our clients across Canada.

Accountability and Integrity
SLMT accepts full responsibility for safeguarding all client information. All brokers, agents, and affiliates are required to comply with our privacy and compliance standards. Third-party service providers must also meet equivalent requirements through binding agreements.

Transparency and Disclosure
We make sure clients understand what information we collect, why we collect it, and how it is used or shared. Our communication and documentation are designed to support informed decision-making.

Client-Centred Conduct and Suitability
We use client information only to assess eligibility, recommend appropriate mortgage products, and fulfill our legal obligations. Our recommendations always reflect the client’s best interests, in line with FSRA’s Fair Treatment of Consumers framework and FINTRAC’s Know Your Client (KYC) rules.

Confidentiality and Protection
We use robust technical, physical, and organizational safeguards to prevent unauthorized access or misuse of data. Confidentiality extends to information gathered for compliance with FINTRAC and other regulators.

Compliance and Cooperation
SLMT cooperates fully with regulators such as FSRA, BCFSA, FCNB, Service Nova Scotia, and FINTRAC. We maintain ongoing compliance with licensing and recordkeeping obligations in all applicable jurisdictions.

Fairness and Ethical Conduct
Every member of the SLMT team acts with honesty, fairness, and professionalism. Personal and confidential information is never misused for personal benefit, and clients are treated with equal care and respect.

Accessibility and Redress
Clients have the right to access, correct, or withdraw consent for their information. To withdraw consent, contact info@sunlitemortgage.com. SLMT will respond promptly to all requests and maintain transparency throughout the process.

Continuous Improvement
We continuously review our privacy practices to ensure they meet the latest regulatory, ethical, and technological standards.

Collection and Use of Information

SLMT collects personal and business information for the following purposes:

To evaluate mortgage applications and assess eligibility
To submit applications to lenders, insurers, and credit bureaus
To verify identity as required by FINTRAC and provincial regulations
To communicate approvals, updates, and renewal options
To prevent fraud and meet anti–money laundering requirements
To provide ongoing advice, mortgage insights, and rate updates with your consent

Information is collected directly from you, from authorized third parties such as lenders, credit bureaus, and appraisers, or from publicly available sources as permitted by law.

Consent and Withdrawal

By providing your personal information to SLMT—whether through our website, phone, email, or in person—you consent to its collection, use, and disclosure for the purposes outlined in this policy.

You may withdraw your consent at any time by contacting info@sunlitemortgage.com. However, certain information must be retained as required by FSRA, FINTRAC, or other legal authorities. Withdrawing consent may limit our ability to provide specific services.

Disclosure and Third-Party Sharing

SLMT may share information only as required to fulfill its professional and legal responsibilities. This includes sharing information with lenders, mortgage insurers (CMHC, Sagen, Canada Guaranty), credit bureaus, appraisers, lawyers, and other professionals directly involved in the mortgage process.

We may also disclose information to regulators, auditors, or law enforcement when legally required, including mandatory reports to FINTRAC for suspicious transactions or large cash dealings.

All third parties handling SLMT client information are bound by confidentiality obligations consistent with Canadian privacy laws. We do not sell or rent client data for unrelated purposes.

Safeguards and Data Security

We protect personal and business information using industry-standard security practices, including encryption, secure servers, restricted access, and regular system audits. Employees and partners receive continuous privacy training.

If a data breach occurs, SLMT will immediately take steps to contain the situation, notify affected individuals as required, and cooperate fully with regulators.

Retention and Deletion

We retain information only as long as needed to meet legal and operational requirements. Under FSRA and FINTRAC regulations, identity verification and client transaction records must be kept for defined retention periods, typically seven years.

Once these periods expire, SLMT securely deletes or anonymizes records. Requests for deletion will be honoured whenever permissible under FSRA and FINTRAC law.

Access, Correction, and Anonymization

You have the right to access your personal information, verify its accuracy, and request corrections if needed. Requests should be submitted in writing to the SLMT Privacy Officer. We will respond within a reasonable time, in compliance with PIPEDA and provincial law.

Where possible, you may also request the deletion or anonymization of data, subject to legal retention requirements.

Cookies and Web Analytics

Our website uses cookies and analytics tools to improve user experience and monitor site performance. These tools may collect anonymous information such as IP address, browser type, and pages visited. You can adjust your browser settings to disable cookies; however, some website features may not function properly.

Automated Decision-Making and Profiling

SLMT may use technology-assisted processes to evaluate mortgage applications or provide personalized product recommendations. All such processes are reviewed by licensed mortgage professionals to ensure fairness and accuracy. You may request human review of any automated decision.

Multi-Province Regulatory Compliance

SLMT operates across multiple provinces and complies with the following frameworks:

Ontario: FSRA under the Mortgage Brokerages, Lenders and Administrators Act (MBLAA) British Columbia: BCFSA under the Mortgage Services Act

Nova Scotia: Service Nova Scotia under the Mortgage Regulation Act New Brunswick: FCNB under the Mortgage Brokers Act

We also follow all federal regulations under PIPEDA and FINTRAC (PCMLTFA).

National Alignment and MBRCC Cooperation

SLMT supports the Mortgage Broker Regulators’ Council of Canada (MBRCC) and follows its goal of harmonizing mortgage regulation across Canada. This ensures consistent privacy protection, fair treatment, and ethical conduct regardless of the province where our clients reside.

Contact Information and Complaint Resolution

If you have questions, concerns, or complaints about your information or this Privacy Policy, please contact:

Privacy Officer Sunlite Mortgage (SLMT) 1225 Kennedy Road, Suite 2007, Scarborough, ON M1P 4Y1, CA. Email: info@sunlitemortgage.com Phone: 1-877-385-6267

If you are unsatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada, FSRA, or your provincial mortgage regulator.

Compliance Statement

Sunlite Mortgage complies with all federal and provincial laws that govern mortgage brokering and privacy, including PIPEDA, FSRA, MBLAA, FINTRAC (PCMLTFA), MBRCC, BCFSA, the Nova Scotia Mortgage Regulation Act, and the New Brunswick Mortgage Brokers Act.

We are committed to continuous improvement, transparency, and maintaining your trust in every interaction.